Malvern National Bank
Requisition Number: 2018-023
Job Title: TELLER 1
City: Conway
State: AR

Position Type: Full Time

TELLER 1

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Description/Job Summary

Position Title:      Teller I
Location:              Conway, AR
Department:         Retail
Reports To:          Branch Manager/Assistant Branch Manager
FLSA Status:        Non-exempt
Hours:                   Full-time position – 40 hrs/wk (M-F)
 
GENERAL SUMMARY
Under supervision and guidance of the manager, the Teller I is responsible for assisting customers in daily processing of financial transactions through exceptional, accurate and prompt service. The incumbent must have superior customer service skills and cash handling ability; Exercises trustworthy service, courtesy, tact and diplomacy in dealing with others; Participates in business development through the attraction of new customers and recognizes additional banking needs of current customers. Self-drive to grow in and develop knowledge and understanding within the bank through various training opportunities in order to best service customers is expected.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  1. Consistently deliver phenomenal customer service through aggressive friendliness accompanied by honest, positive and confident behaviors.     
  2. Contribute to the overall branch goals through intentional conversations and relationship building with customers and non-customers in order to determine products/services best suited for their needs.
  3. Cross-sell all bank products/services; Make appropriate referrals to the proper bank representative.
  4. Accept deposits, checks for cashing, loan payments, cashier’s checks and cash advances; Request authorization for transactions above assigned limits. 
  5. Examine checks for proper endorsements, verify legality of documents, identify counterfeit currency, and ensure proper account authority for individual completing transaction.
  6. Ensure proper control of cash drawer with the ability to balance daily.
  7. Successfully complete compliance training; Adhere to internal controls and procedures; Understand and comply with bank policies as well as regulations and laws applicable to your position.
  8. Maintain customer confidence and protect bank operations through utmost confidentiality.
  9. Perform any other related duties as may be required or assigned.
  10. Included in Saturday work rotations.
 
TEAM EXPECTATIONS
  1. Champion the MNB mission statement with pride and enthusiasm
  2. Perform all aspects of your position with a cooperative and teachable spirit
  3. Support all other team members, providing assistance and encouragement to ensure service is provided in the most efficient and effective manner
  4. Collaborate in the sharing of new ideas that will enhance customer experience, boost employee morale and drive the company’s bottom line
  5. Take advantage of volunteer opportunities surrounding the bank
  6. Exhibit professionalism at all times
 
QUALIFICATIONS AND REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
 
EDUCATION AND EXPERIENCE
  • High school diploma or GED required
  • One (1) year customer service experience required
  • Cash handling experience and/or related experience in financial services preferred
 
OTHER SKILLS AND ABILITIES
Associates must be able to
  • Arrive at work on time and adhere to a regular work schedule
  • Occasionally work overtime
  • Provide transportation to attend required training/meetings at designated locations within the bank
  • Cooperatively work with and effectively communicate with customers, general public and other team members of the bank regardless of personalities or communication style
  • Read and understand documents such as policy manuals, safety rules, operating and maintenance instructions and procedure manuals
  • Exhibit appropriate decision making skills in the absence of certainty
  • Multi-task and rotate job tasks with seamless flexibility
  • Handle and diffuse stressful situations by functioning in a calm and positive manner; Self composure is required at all times.
  • Efficiently use standard office equipment (i.e. desktop/laptop computer, scanners, printers, fax, 10-key calculator, multi-line telephone system, etc.)
  • Effectively display software skills (Word Processing/Typing, Alphanumeric Data Entry, Database usage)
  • Capable of working independently or in a team
  
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
 
This position requires manual dexterity; to regularly stand, walk, sit, use hands to finger, handle or feel; to reach with hands and arms; to talk and hear; the associate must occasionally bend, stoop, or kneel.
 
The associate may occasionally be required to lift and/or move up to 20 lbs.
 
Specific vision abilities required by this job include close, distance and color vision and focus.
 
ENVIRONMENTAL CONDITIONS
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
 
There are no harmful environmental conditions that are present for this position. The noise level in the work environment is usually moderate.
 
OTHER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

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We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at jobopportunities@mnbbank.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information about our commitment to equal employment opportunity, please click here.